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Find quick answers to the most common questions
Orders & Tracking
Track a package, view order history, or manage returns
Payments & Refunds
Billing questions, refund status, payment methods
Selling on Stimac
Become a vendor, list products, manage your store
Vehicles, Services & Listings
Post a classified ad, edit or remove a listing
Your Account
Login issues, updating profile, password reset
Safety & Trust
Report a listing, safe trading tips, vendor disputes
Advertising
Banner ads, promoted listings, pricing
Contact Us
Still stuck? Reach our support team directly
Frequently asked questions
Quick answers to common questions
Go to My Account → Orders, and click on the order you'd like to track. If the seller has added tracking info, you'll see the carrier and tracking number there.
Click "Become a Vendor" in the main menu, complete your store setup, and you'll get a 7-day free trial before the $20/month subscription starts. Once approved, you can start listing products right away.
These use our classified listings system, separate from regular products. Go to your vendor dashboard and click "Add Vehicle, Service and More" (or "Dashboard for Vehicle, Service, etc Listings" from the sidebar) to create and manage these listings.
Refund policies are set by each individual seller. Contact the seller directly through the chat feature on the product page, or reach out to our support team if you need help resolving a dispute.
On any product or listing page, click the "Chat Now" or "WhatsApp" button under Vendor Info to message the seller directly.
Banner advertising starts at $99 for 30 days and places your ad prominently on the homepage. Go to "Banner Advertise" in the main menu or your dashboard to submit an ad for review.
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